The login ID you sign up with is permanent and cannot be changed. Please choose your login ID carefully at registration. Also note that your login ID is not and should not match your in-game characters names for security reasons.
Click the "My Account" button located at the top of web pages (after logging in). From the "My Account" page your password and other personal information related to your account can be changed.
Click the "?" button at the top of web page. You will be taken to a screen. You will need to provide your email address in order to successfully retrieve your password and login ID.
Unfortunately, you will not be able to retrieve your account information without the correct answer to your security question. This is done for security reasons. During registration, be sure to pick a security question/answer that is memorable, but not easy enough that another person could easily guess the answer.
Press the "Print Screen" or "PrtScr" key on your keyboard to take a screenshot while in-game. The captured screenshot goes into the "ScreenShots" folder which is located inside of the directory where you installed The Aurora World.
You can report offensive usernames using the "Contact Us" function found in the support center.
GBE does not condone the use of any software/tools that allow automated gameplay. Only marco systems, which are built into the game, are allowed.
Unfortunately, we cannot restore items and accounts that are the victim of theft. Though we'd like to help you, there is no way for us to verify the account/items were actually stolen. Prevent your account from being stolen or hacked by keeping your account information private. Never give out your GBE login ID or password to anyone.